For individuals
For legal entities and individual entrepreneurs
Please note that in order to return the erroneously credited amounts, You need to contact the Service Center of RUE “Beltelecom” to write an application in the established form.
For individuals
1. When paying in cash, the refund is made to the card account or by postal order.
1.1. To return amounts to the current account (card account), the applicant shall provide:
- a payment confirmation (check),
- the bank details: bank code (BIC), UNP of the bank, current account of the applicant (IBAN) - 28 characters, transit bank account (if any) - 28 characters.
1.2. To return amounts by postal order:
- a payment confirmation (check),
- full name, address (zip code, street, house, apartment, city, country).
2. When paying by bank transfer, amounts are returned only to the current account of the applicant from which the payment was made. The applicant shall provide:
- a check/card-check confirming payment for services in the “Internet Banking” system or a bank statement confirming the fact of payment.
- the bank details: bank code (BIC), UNP of the bank, current account of the applicant (IBAN) - 28 characters, transit bank account (if any) - 28 characters.
Note:
The amounts will be returned minus the transfer/postage costs.
Legal entities and individual entrepreneurs
When returning amounts by bank transfer, amounts are returned only to the current account of the applicant from which the payment was made. The applicant shall provide a letter and a check/card-check confirming payment for services in the “Internet banking” system.
